Monday, August 10, 2009

blocking or tracing of lost or stolen mobile phones.

Dear Mr. Asraf,      
 
Thank you for e-mailing Nokia Care.

We are sorry to hear that your phone is lost.

You may please note that we do not undertake blocking or tracing of lost or stolen mobile phones.

The IMEI (International Mobile Equipment Identifier)/serial number uniquely identify an individual wireless phone when in use. We request you to file an FIR with the police and contact your Network Operator to block your SIM (Subscriber Identity Module) card in order to prevent misuse of SIM and Phone number.

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